Holy smokes there are a lot of messaging apps. Right? Email Slack Hangouts Telegram Signal WhatsApp Basecamp And that doesn’t count all of the social apps that have essentially become secondary messaging platforms like Facebook, Twitter, Snapchat, and Instagram. I’m in a constant battle with how to manage alerts and notifications from all these different places, while still being able […]

No one can be an expert at everything. It sounds obvious, but throughout my professional career, I’ve been blessed with the opportunity of working with dozens of individuals who actually did know everything. I mean, they never actually came out and said they knew everything, but I never heard them say they didn’t know everything, so I’m going to go out […]

I read a fantastic blog post on the Intercom blog yesterday talking about how Great Support Takes More Than Tech Skills. It’s something that I’ve believed for a long time, but the way they phrased it really resonated with me. The author, Sharon, talks about how every person on the support team has a very diverse background. One used to […]

Or do you want me to pander and let you know how amazing it is that you’ve built a thing? Any… thing? In the world of feedback, friendly feedback and honest feedback aren’t even in the same universe. Be one who gives it straight. — Jason Fried (@jasonfried) December 14, 2015 About a year ago (what’s the statute of limitations […]