Author note: I just got an alert on my calendar that tomorrow is Halloween, so it’ll be Halloween when this is published. Happy Halloween. Author note #2: Part of this is a rant. Author note #3: Sorry about the featured post image. I searched that phrase all over the internet and didn’t find any matching results For those of you […]

We’ve been using Help Scout since January of 2013. In today’s world, nearly two years with one SaaS provider is more or less a lifetime. We’ve dated. We’ve moved in together. They know about my bad habits and have learned to keep me around in spite of them. Every single day there’s a new flavor of the month cropping up […]

I’d like to welcome all of you to my new blog! It’s something I’ve wanted to do for quite a while, but didn’t want it to end up as a graveyard for my words. Like most of the people who are going to read this, I need another project like Apple needs another U2 album, so I’ve waited quite a […]