Customer Support

I read a fantastic blog post on the Intercom blog yesterday talking about how Great Support Takes More Than Tech Skills. It’s something that I’ve believed for a long time, but the way they phrased it really resonated with me. The author, Sharon, talks about how every person on the support team has a very diverse background. One used to […]

A while back I wrote a post about how hard it is to provide great support. It’s not a kids game and it’s not for the faint of heart. I have horror stories like you’d never believe. 777 permissions applied to all files and folders? More than once! PHP 4.4? How is this even running? But yes! Joomla nested neatly […]