• How An Unattainable Donut Made My Business Better

    How An Unattainable Donut Made My Business Better

    I’ve been to a myriad of fancy New York City bakeries. I’ve even enjoyed a French pastry (or 10) in Paris before. Those experiences were obviously amazing, but the best cruller I’ve ever had was made by the grocery store bakery in Spanish Fork, Utah. I wouldn’t make this stuff up. I even sang to the…

  • Is BuiltWith Dealing Your Data?

    Is BuiltWith Dealing Your Data?

    If you haven’t used BuiltWith before, it’s a SaaS that will show you all of the different technologies being used on a given website. For example, I can search BuiltWith for techcrunch.com and can see that they’re hosted at WordPress.com, are using all sorts of cool ad technologies and services, and can even see that they’re…

  • Support is Rewarding

    Support is Rewarding

    A while back I wrote a post about how hard it is to provide great support. It’s not a kids game and it’s not for the faint of heart. I have horror stories like you’d never believe. 777 permissions applied to all files and folders? More than once! PHP 4.4? How is this even running?…

  • My Number One Rule For Building A Business

    My Number One Rule For Building A Business

    Believe it or not my number one rule for building a business has nothing to do with marketing automation, increasing your blog traffic, or looking for the right business partner. It doesn’t even have anything to do with building a great product, finding team chemistry, or increasing conversions on your sales pages. It’s a principle that anyone…

  • Drive Fast and Take Chances

    Drive Fast and Take Chances

    When I first got my driver’s license I was ready to fly out the door every time I had the chance. There was a 3-speed 1979 Chevy Silverado with my name on it whenever I had enough money to fill the gas tank. Pretty much every time I grabbed my keys to head out the door,…

  • Do You Really Want to Start a WordPress Support Company?

    Do You Really Want to Start a WordPress Support Company?

    Author note: I just got an alert on my calendar that tomorrow is Halloween, so it’ll be Halloween when this is published. Happy Halloween. Author note #2: Part of this is a rant. For those of you who don’t know, I started WP Site Care a few years ago. It’s become a great business for…